Discover the 4 things 3PL's must do to Prevent you from loosing Money and Customers.
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What you need from your transportation Provider:
Increase Profits
Testimonials and Examples
Retain Your Customers
For this customer we have the carriers automatically put on the deliver receipt: “"No residential or redelivery fees may be applied without permission. Please call Frontier Logistics for permission". In this scenario, we give our customer a chance to talk to their customer about the situation and make compatible arrangements. __________________________A customer called at 4:00 p.m. the day a hot shot shipment needed to go out. We made it happen for them."I just wanted to thank you for making that emergency shipment happen last night. You definitely went “above and beyond” to make this work which made our customer happy, and in turn, made us happy. As always, we’re so pleased with you and your company – you always come through!Thank you!"_____________________________We had a volume move for this customer. (volume loads don't have time standards) It was not going to deliver when it was promised. We worked with the carrier to get it there on time. We recieved this email..."You are the very bestest!!!!! Thank you very much for all your hard work to make this happen"._____________________________We have several trade associations we work with. For one trade association we saved each member an average of $288.00 per shipment._____________________________This customer struggled with the cost and logistics of their store to store transfers. We were able to put together a solution that lowered their costs and solved the transition from one store to the next and back…. Just one call set the whole day in motion for 3 stores and 6 transfers. _____________________________A current unresolved issue:… A carrier offered to pay 1/3 of a $ 5400.00 claim. We put together industry and legal advice and will be going with them to take the carrier to court to get the claim paid in full.
Reduce Costs
Reduce Time
Frontier Logistics Inc.
What Frontier Logistics Offers
Frontier Logistics Profit
Frontier Logistics Customer Retentio
Frontier Logistics Reduce Time
Frontier Logistics Reduce Cost
Frontier Logistics Profit
ROI
ROI is exponential… What it costs. 15 minutes of your time for us to learn what you need so we can design a transportation package to your specifications Next, the time it takes to pull 2 weeks' worth of invoices, perhaps 15 minutes. Save 18-20% off each invoice.Example: If we save you $ 30.00 per invoice; 7 shipments per week is $ 10,920.00 per year.30 minutes of time at $ 40.00 per hour is a 960 % ROI.How much does this equate to for you?
Frontier Logistics Customer Retentio
Keep Customers
There are three things we do to help you retain your customers.Verified Tracking…: If its off track we call you by 9:00 AM. You can proactivly make adjustments with your customer.Claims: We act as an agent to file claims for you and your customer.Time specific deliveries:… You can have your shipment when you want it. No paying extra labor, waiting on a delivery.
Frontier Logistics Reduce Time
Reduce Time
Electronic Data Interchange: We can assist you in implemen- ting… any form of EDI. Any EDI you adopt saves you time. Verified Tracking: We spend 19 minutes getting a shipment back on track and 20 % fo the shipments are off track. Claims: Frontier Logistics acts as an agent to file claims in your behalf. We fight for your to get you paid. Time specific deliveries: …You and your customer can schedlue deliveries so you have your product when you want it. No paying extra labor costs or an unhappy customer.Auditing: We spend 1 minute auditing each invoice and spend 6 minutes correcting the 11% that are wrong.Inbound Scheduling: Frontier Logistics spends 6 minutes accessing, creating a bill of lading, calling in your pick up. We do these tasks so you can focus on your customers.
Frontier Logistics Reduce Cost
Reduce Cost
We save our customers between 18-20% off each freight invoice.Our LTL audit yeilds an average of $ 326.73 per correction. We correct 11%. Inbound scheduling…: We access the best mode of transportaiton (small package, LTL, Volume or Truck) for the best price in the time frame you need it. When we switch a ship- ment to a volume we save …between 35-50% off the LTL price.How much does this add up for you?
Services
The Frontier Logistics Difference
Why you should consider us: Because of your customers.
Is your transportation set up so completely that even if there is an issue it's taken care of before it becomes a problem? Review our list of proactive services to gauge your processes against ours. We design a bullet-proof transportation package to your specifications for your customer'’s needs. Your customers will stay loyal due in part to the inexpensive consistency of your freight program set up by Frontier Logistics Inc. Through our proprietary software, expert employees, skilled negotiations, verified tracking, auditing capabilities, comprehensive inbound program, and claims prevention \processing, you too can rest assured that everything has been taken care of before it becomes an issue.Your customers will receive your product when promised, and for the price you promised it. Do you have time to babysit your frieght? We do...
Frontier Logistics Cost Savings
Reduce your invoice cost & Freight tasks...
There is no additional cost to you. We negotiate the rates with the carriers and retain a small portion. The price we quote you is the price you pay - Period. The chart below is the time we spend on these functions. It is in minutes, per invoice: LTL Auditing 1.00 Correct invoices 5.76 Inbound 6.00 Tracking 2.21 Fix missrouted 18.54 Claims 15.20We fix 11 % of all shipments19 % of the shipments are delayed Our claims ratio is .0128 %We average an 18-20 % savings on each shipment.How much does this add up for you? Click here to download an Excel spread sheet that will show you.
Frontier Logistics LTL as a part
LTL Auditing as a part of our Services
We only send you accurate invoices.With our software and expert employees we are almost 4 times more effective at catching and correcting carrier mistakes than a person working directly with a carrier. We audit 100 % of the shipments that come through our system. The average correction rate is $ 326.00 We correct 11 %, the national average is 3 %.
Frontier Logistics LTL stand alone
LTL Auditing as a Stand Alone Product
We only send you accurate manifests.With our software and expert employees we are almost 4 times more effective at catching and correcting carrier mistakes than a person working directly with a carrier. We audit 100 % of the shipments that come through our system.The average correction rate is $ 326.00 We correct 11 %, the national average is 3%. We catch 100% of the mistakes. You will receive two manifests. First: You will get a “"Do Not Pay" report” (there are no dollar amounts on it) along with the carriers invoice for the wrong amount.We hold the carriers invoice for 7 days, to make sure all reweighs and accessorial charges are applied.Second: When the invoices match the contracted amounts (including all accessorial fees) we will send you an “Ok to pay by carrier report”. Pay the carriers directly from that manifest, one check for a week’'s worth of invoices.
Frontier small package audit
Small Package Auditing
What we look for:1. Incorrect Rates or Discounts2. Incorrect Accessorial Charges 3. Late Deliveries (GSRs) 4. Dimensional Weight Errors (DIMS/SCC) 5. Manifested but Not Shipped (Voids) 6. Address Corrections 7. Commercial/Residential Adjustments 8. Delivery Area Surcharge (DAS/Rural) 9. Extended Commercial/ Residential DAS 10. Fuel Surcharge 11. Minimum Net Charge 12. International Import and Export 13. Inaccurately Billed Collect Shipments 14. Inaccurately Billed 3rd Party Shipments 15. Duplicate Invoice 16. Duplicate Tracking Number 17. Inactive Account Reporting 18. Multiple Account Validation 19. Declared Value (Insurance) 20. C.O.D.s 21. Undeliverable Returns 22. Weight Accuracy 23. Large Package Surcharge 24. Late Payment Fee Visibility 25. Saturday Delivery and Pick-up Validation 26. Early A.M. Deliveries 27. Invalid Account Number Usage 28. Returned Service Labels not used 29. Additional Handling Charges 30. No Proof of Delivery 31. Special Contract Consideration 32. Packages Not Previously Billed 33. Charge-backs 34. All Miscellaneous Charges
Frontier Logistics Negotiations
Negotiations
We secure a perfect-fit contract that is based on the needs of your customers and specific to you. You will not loose your margin due to unknown, extra fees.We negotiate the following: Rates Rate increases: Carriers take one or two 6% rate increases per year. Our goal is a minimal 3.5%.ClassificationValueAccessorial Fees By using the time honored tradition of competing for your book of business… it allows the carriers to provide lane specific pricing for your best prices to your customers.This comprehensive process will allow you to control your profit and not have it taken away by the carriers.
Frontier Logistics EDI
EDI
Any EDI that you adopt will lower your cost. We can accommodate any level of EDI. We can help you automate any aspect of your shipping process.We currently receive all of our information and invoices electronically. We are developing software that will be a web interface between the carriers, us, and our customers. Everything will be real time. Look for more on this to come.…
Frontier Logistics Coverage
Coverage
We provide unlimited shipping options for any size shipment:Domestic: Ground Express (Air) LTL Truckload Partial (5-28') 28' 48' 53' Vans Flatbeds Bulk TankersInternational Ground Express LTL Truckload Containers LTC
Fronteir Logistics Rate quotes
Rate Quotes
We provide rating software with your customized discount programmed into it that can be added to your desktop. This allows you instant, accurate rate quotes for your customers or purchasing personnel. Quoting is effortless. Just enter the origin zip, destination zip, weight, and class. With the class isolation process you will only have one or two classes to input.We update you weekly via e-mail with the current fuel surcharge percentage. You can update the fuel in your rater easily with one click and two entries. This is just how easy it is to have instant, accurate rates at your finger tips.
Frontier Logistics Claims handling
Claims
Frontier Logistics knows the next morning if a shipment has been delayed or damaged and we will resolve the delay or begin a claim and notify you by 8:30 MST that morning. We handle the complete claims process from filing to settlement. All we require from you is the original invoice showing the cost of the damaged or lost shipment. We work closely with the claims department and maintain all correspondence on your behalf. We also assist in claims prevention. We will work with you in conjunction with our Corporate LTL representatives to ensure that your freight is properly packaged for safe, damage-free delivery to your customer.
Frontier Logistics Expedited service
Expedited Shipments
Emergency same day or overnight shipping (of any size shipment) to and from anywhere in the United States, so you can get your product into the hands of your customers when they need it.
Frontier Logistics Verified Tracking
Verified Tracking
We track each shipment every day. We guarantee the accuracy of the information on this worksheet.If there is an issue with a shipment we resolve it then call you by 8:30 MST to inform you of any damages or delays. If it is unavoidably delayed, with this early notification you will be able to make adjustments before they become an issue with your customer.
Frontier Logistics inbound Schedulin
Inbound Scheduling
Your vendors call us and based on your delivery time needs, we set up the best possible rates to deliver your product on your time frame. We can set up LTL, 5'-28' feet of a 28'’ trailer, Flat Bed, Van depending on the size of the shipmentBased on the value of your shipment and the mode of transportation we issue additional insurance to cover you in case of damage.We do the bills of lading, call the carrier, get the shipment confirmation, and track it until its delivered. You know what is going on with your shipment without spending any time on it….You can put your product in the hands of your customers, at the best possible price when they want it.
The Frontier Logistics Difference
Frontier Logistics Cost Savings
Frontier Logistics LTL as a part
Frontier Logistics LTL stand alone
Frontier small package audit
Frontier Logistics Negotiations
Frontier Logistics EDI
Frontier Logistics Coverage
Fronteir Logistics Rate quotes
Frontier Logistics Claims handling
Frontier Logistics Expedited service
Frontier Logistics Verified Tracking
Frontier Logistics inbound Schedulin
About
Frontier Logistics History
Our History
Frontier Logistics was formed in 1999 as a sister company of Frontier Moving and Storage. Frontier Moving and Storage has been engaged in warehousing and freight handling in Idaho since the early 1900's"We were frustrated with the increased demands on our customers to meet the fast-paced requirements of warehousing and shipping. Shipping costs continued to sky rocket while the services declined. Recognizing that businesses are demanding more innovative options for reducing employee overhead and controlling freight costs and services, we created our FLGSI System©" -Kenneth D. Edmunds, CEO Frontier Moving and StorageEarly in our developmental phase we realized Frontier Logistics with it's FLGSI System© could be an asset for more than just our warehouse clients. We obtained a brokerage license so we could share our service with other companies besides just our warehouse customers. Kirk recognized our FLGSI System© and saw the benefit of our automated system and the leverage our large freight volume provided for freight discounts.Shortly into our start up phase Kirk Larson left a major LTL Carrier after 18 years in the industry because he was tired of how the industry mislead and represented their clients.Kirk took over the managing control of Frontier Logistics with the objective of representing our customers and giving the information the Freight Companies never wanted their consumers to know. Finally Kirk could truly represent his customer's actual needs and concerns.The work was enjoyable and provided an honorable service, which attracted other key people from within the industry. These people wanted the freedom of saving customers lots of money and the escape from a bureaucratic environment.
Frontier Logistics Case Studies
Case Studies
For this customer we have the carriers automatically put on the deliver receipt: “"No residential or redelivery fees may be applied without permission. Please call Frontier Logistics for permission". In this scenario, we give our customer a chance to talk to their customer about the situation and make compatible arrangements. ___________________________________________A customer called at 4:00 p.m. the day a hot shot shipment needed to go out. We made it happen for them."I just wanted to thank you for making that emergency shipment happen last night. You definitely went “above and beyond” to make this work which made our customer happy, and in turn, made us happy. As always, we’re so pleased with you and your company – you always come through!Thank you!"___________________________________________We had a volume move for this customer. (volume loads don't have time standards) It was not going to deliver when it was promised. We worked with the carrier to get it there on time. We recieved this email..."You are the very bestest!!!!! Thank you very much for all your hard work to make this happen"._____________________________________________We have several trade associations we work with. For one trade association we saved each member an average of $288.00 per shipment.____________________________________________This customer struggled with the cost and logistics of their store to store transfers. We were able to put together a solution that lowered their costs and solved the transition from one store to the next and back…. Just one call set the whole day in motion for 3 stores and 6 transfers. _____________________________________________A current unresolved issue:… A carrier offered to pay 1/3 of a $ 5400.00 claim. We put together industry and legal advice and will be going with them to take the carrier to court to get the claim paid in full.
Frontier Logistics Local numbers
Corporate: 208-884-1710
Washington Office: 425-876-6306
Boise Sales: 208-388-0181
Washington Sales: 425-445-6800
Twin Falls Office: 208-736-4635
San Francisco Sales: 925-891-5836
Salt Lake Office: 801-649-2474
Los Angeles Sales: 310-399-9475
Salt Lake Sales: 801-649-2474
Frontier Logistics Empolyment
Employment Opportunities
Sketch
We are looking for Commission Sales agents in the following cities:
Chicago
Los Angeles
Kansas City
Reno
Denver
Baltimore
Phoenix
Frontier Logistics History
Frontier Logistics Case Studies
Frontier Logistics Local numbers
Frontier Logistics Empolyment
Contact
Frontier Logistics Inc. P.O. Box 205 Meridian, ID 83680 208-884-1710 (P) 888-811-8854 (F)
Office Hours: 6:00 AM to 5:00 PM MDST
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News
Frontier Logistics 1 news
Carriers hit accessorial charges hard...The carriers are finding anything they can to charge you more. Here are a few examples:$ 25.00 inspection fee to charge more for an over length fee…$ 140.00 minimum charge to insure a shipment for an additional $ 250.00 of insurance.… This additional insurance was in place for over 5 years. The $ 140.00 mimimum was not enforced. Someone discovered it, charged 21 invoices the extra and would not remove the charges. We go them dropped.
Frontier Logistics news2
What you need to know and do to get paid on a claimCarriers have lost money. Claims are one of their largest expenses. They are doing everything they can to reduce that cost. We act as your agents in filing claims. The following will assist us in getting you paid the full amount on a claim from the carriers. If the driver is concerned about the time it takes to properly inspect a shipment please call us. We can ensure their patience. The consignee needs to do the following when receiving freight.• Do not sign the delivery receipt until the shipment has been inspected for damage or loss. • Note on the delivery receipt the damages or shortages. Inspect it while the driver is there; put the model number and description of the damaged product on the delivery receipt. • Know what is being receiving, the piece count and sign for pieces not skids. • Shrink wrapped pallets need to be inspected and note whether shrink wrap is intact or broken at time of delivery.• Do not write "subject to inspection" or crate damaged contents appear to be ok, in order to inspect later. It must be done with the driver.• Open and do a complete inspection ASAP, you have 48 hours to file a concealed damage report, then 9 months for a claim.Carriers will only pay 1\3 on a concealed damage, at the most.• Make sure you keep any damaged product and packaging. The carrier has the right to receive the damaged freight back and do an inspection before they pay the claim.• Call us immediately with the estimated dollar amount of the claim. As each day passes the opportunity to get the full amount of the claim diminishes. • Do not use the product or throw away the packaging until it has been inspected. We can get someone there in 24 hours.Our customer needs to do the following.• Let us know if you are shipping / receiving something that has extreme value compared to the weight. The carriers will only pay a certain amount per pound, depending on the class.• In case of damage/shortage, make sure to send Frontier the original invoice for the shipment, any replacement invoices, and a detailed report of any labor required to fix. Most carriers will only pay $ 50.00 per hour maximum for labor.• When filling out the bill of lading always state exactly what you are shipping. If it's a transmission and torque converter put: transmission with torque converter attached. If it's agricultural chemicals give the exact name of the product. If it's hazardous the exact name will follow the proper legal description.• When filling out a bill of lading put the exact piece count for the number, then the handling units after that. For example: 32 cartons of widgets on 1 skid. The consignee can then verify the piece count when signing for it.
Frontier Logistics news3
Carriers Raise Rates again!!!All of the carriers took a general rate increase at the first of the year.They took a second one last month.Can you afford to take two rate increases per year? Call us we won't let it happen to you.
Latest News
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